Key Responsibilities

• Ensure a data driven system analysis to ensure continuous system improvement initiatives.
• Ensuring all POS and ecommerce technical support issues are resolved within SLA.
• Managing the configuration and testing of the POS applications and its validity.
• Carrying out Terminal Management System (TMS) configurations and reporting
• Establish and maintain data processing schedules and controls to ensure timely delivery of quality assured outputs.
• Ensure 24*7 availability of the Switch and Payments systems as required by users
• Keep track of systems and user related issues and attend to them promptly.
• Be the driving force behind process optimization: by contributing to continuous service improvements, change management and documentations.
• Perform system upgrades and apply system patches promptly received from system vendors.

 The Person

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Information Technology or Business or Engineering or related field or a related field of study.
• 5 years of progressive experience in Information Technology.
• 3 years PÒS experience.
• 3 years’ Ecommerce experience.