The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

Job Purpose Statement

The role holder will manage all activities within Clearing Payments, which includes the day to day running of clearing operations, monitoring clearing activities to identify and resolve any issues or discrepancies promptly. He/she will enforce policies, procedures and controls to safeguard against fraud and mitigate operational risks while creating operational efficiency and customer excellence.

Key Accountabilities (Duties and Responsibilities) Perspective % Weighting (To add up to 100%) Output

Financial (20%)

• Prevention of exposures to and impact of operational risks associated with outward remittances through reduced operational losses due to errors, penalties and frauds.
• Ensure that all bank commissions and levies are collected as per set down tariffs.
• Ensure department’s expenses are well controlled.
• Innovation and ideas generations in better processes, new products and efficiency improvement.
• Year on year cost reduction of actual costs Vs budget.
• Manage operational losses arising as a result of errors and frauds.
• Ensure compliance to regulations in order to avoid penalties.
• Apply established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, resource utilization and cost containment.

Operational processes Controls and compliance (50%)

• Maintain and uphold high standards of operations, controls, audit and compliance.
• Ensure daily reconciliation is up to date on a daily basis.
• Help achieve satisfactory rating in audit, operational risk and process assurance in the unit.
• NIL losses arising from operational errors.
• Ensure all exceptions are processed within agreed TAT.
• Ensure adherence and review of processes and procedures in the unit.
• Perform due diligence on any exception in consultation with the unit head as per the set procedures.
• Maintain a record of the performance statistics for the unit.
• Support and advise other departments on matters related to the unit.
• Review any issues and exceptions in processing encountered and ensure resolution.
• Cascade Clearing standards and procedures to the clearing staff to facilitate efficient flow of operations in the unit.
• Ensure quality snap checks in the unit to achieve efficiency in the unit.
• Ensure periodic review of risks, controls and incident reporting
• Ensure satisfactory Audit rating for the unit by adhering to Audit guidelines and processes
• Support new initiatives through identification of gaps.
• Project management for all projects in the unit.
• Support the unit head in ensuring operational excellence across the unit through implementing effective routine standards, proper management control and monitoring.
•  ensure compliance and adherence to bank processes, procedures and regulatory guidelines.
• Perform any other roles assigned by the unit head.

Customer Service and Service Management (20%)

Maintain High standards in customer service through:-

• Championing the ‘Go-Getter culture’ within the Unit.
• Ensure that all service level agreements (SLA) between the Unit and other business units are honoured; ascertaining proper and effective work flows to uphold high standards of service delivery.
• Ascertaining proper and effective work flows to uphold high standards of service delivery.
• Managing customer complaints by conducting thorough root cause analysis and formulating corresponding solutions to enhance customer service and improve service offering.
• Keep abreast with emerging global service delivery standards to enhance customer experience.
• Ensuring improvement of Customer Satisfaction Index through exemplary service delivery.
• Uphold values of the organization at all times.
• Ensure customer queries are addressed within the agreed TAT.
• Review departmental documentation relating to processes and procedures with a view to address gaps identified and create customer-friendly processes.
• Cross selling bank products
• Work closely with the senior manager and participate in the development and testing of new initiatives and solutions related to the unit.

People Management/ Leadership (10%)

Actively participate in building and maintaining team work in the department, training for self and other staff through:-

• Attending and participating in all internal training and job rotation.
• Ensure Team work and contribute positively to a healthy working environment within the department.
• Observe the banks professional ethics & etiquette.
• Continuous self-appraisal.
• Leave management.
• Career development and mentorship.
• Counsel, motivate and create a good working environment for all staff to enhance individual performance and productivity including an effective performance appraisal system.
• Develop and agree, on smart individual and team performance objectives, standards and targets on an annual basis.
• Review regularly performance against agreed objectives.
• Provide ongoing training and feedback to direct reports.
• Identify development and training needs and develop plans to satisfy areas identified.

Ideal Job Specifications

Academic:  Bachelor’s degree from an Accredited University

Professional: Business related courses

Desired work experience:

At least 5 years working experience in a banking environment, with sound exposure to Operations, 3 years of which should be at a supervisory level.

NCBA bank Core Value Behaviours (Performance Drivers)

• Driven– Decisive, Passionate and Bold.
• Open -Honest, Transparent and Inclusive.
• Responsive– Speed, Simplicity, Innovation, and Focusing on our Customers.
• Trusted– Team work, Integrity and Accountability

Ideal Job competencies

Technical Competencies

•  Knowledge of Banking and Business Operations: Well round knowledge of ALL the Bank’s operations and processes and excellent knowledge of Bank policies and procedures
• Risk Management: Ability to anticipate and mitigate risk by developing appropriate Risk Management Policies for the Bank.
• Risk Assessment and Analytical Skills:  Ability to quickly grasp operational risks, interpret financial statements and advise accordingly. Attention to detail is a must have.
• Compliance and Regulatory Framework: Top notch understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KBA, etc.
• Technology Skills: Computer literate with proficiency in computerized financial analysis applications.
• Industry knowledge: Candid knowledge of the financial sector, as well as current banking operations practice.
• Conceptual and Analytical Skills: Good conceptual, analytical and evaluating skills, ability to conduct independent analysis, identify issues, carry out negotiations and formulate and make recommendations

Behavioral Competencies

• Results and Achievement Oriented: strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he leads
• Personal Ethics: Must be honest, fair, just but firm with himself, and of high integrity
• Negotiation Skills: Must be a good negotiator, particularly in changing behaviour and work practices but always Win/Win
• Communication and Interpersonal Skills: well developed oral and report-writing skills, ability to work with, lead and build motivated teams.
• Human Resources Management Skills: Leadership Skills, Team Building and ability to train, develop and mentor staff.
• Good Leadership and People management skills: strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards.
• Decisive and Independent: Ability to work independently, consult where necessary and make informed and firm decisions.
• Team work; Ability to work through teams, deliver high quality work within deadlines, and to meet team objective