KEY RESPONSIBILITIES

• Ensure that Card Suspense Accounts and settlements are done within the stipulated timelines.
• Manage charge backs, merchant payments, card holder payments and exceptions.
• Monitor the aging balances to ensure timely exception management within defined TATs, resolution as per bank processes, clearance, and full compliance with policies and regulatory standards.
• Responsible for the management of intercompany card accounts (KCB Group), the Nostros -that is for the group, international card schemes and local switches.
• Manage Card operations related projects to keep up with changes in card business and regulatory changes for KCB Kenya and the Group.
• Provide detailed analysis (MIS) and commentary of suspense and compliance reports, including root cause identification and corrective actions.
• Provide leadership, coaching, and stakeholder engagement to drive team performance and alignment with business and operational goals.

Academic & Professional

• Education     Bachelor’s Degree    Any    RQ
• Professional Qualifications    CPA Part 2    RQ
• Master’s Degree    Business Related    AA

 Experience

• Total Minimum No of Years Experience Required    4 Years

Detail    Minimum No of Years    Need Type[1]

• Banking Operations    4    ES
• Reconciliation/ Management of suspense Accounts    4    ES
• Card Business/ Card Operations    2    ES
• Audit & Risk Awareness    3    DE
• Data Analysis & Presentation of Management Reports    3    ES
• People Management    4    ES
• Stakeholder Management    4    ES