We are an international humanitarian organisation dedicated to tackling poverty and suffering in the world’s poorest countries. Concern Worldwide began working in Kenya in May 2002 with the development of an urban programme in Nairobi. Our work expanded into a multi-sectoral programme focusing on urban and rural livelihoods, primary education, HIV and AIDS, water and sanitation, and health and nutrition in both Nairobi and Marsabit. In partnership with local organisations, Concern also responds to a number of emergencies in Kenya resulting from floods, drought and violence.

Job Summary

• The Job holder will be responsible for all aspects of Human Resources. S/he will lead in the development and implementation of HR policies and best practices and support management in staff management in full compliance with the labour law.

Main Duties and Responsibilities

HR Policies, Procedures and Adherence to Best Practice:

• Lead in developing a HR strategy, aligned with the country strategic plan, that places staff development and welfare at the core of our employee engagement
• Develop and implement strategies to deliver on key organizational objectives such as having better diversity, equality, inclusion, a value based organizational culture
• In liaison with the Systems Coordinator, advise management on emerging trends in HR best practices and how these could be adapted to the Concern Kenya context
• Responsible for ensuring that all HR policies and procedures are compliant with Kenya labour law and aligned to HR best practices
• Responsible for the development and implementation of fair and consistent application of legal requirements and HR policies & procedures

Recruitment, Selection, Placement, Retention

• Review all job descriptions to ensure that they are appropriate for the grade and consistent across similar roles by sector and location
• Ensure that a transparent, timely, effective and efficient recruitment process is in place, that attracts, recruits and retains people who are the right fit for the organisation
• Longlist and conduct interviews for higher grade positions
• Coordinate pre-employment reference and medical checks, vetting job offers, contracts, probationary reviews and correspondence
• Develop and implement a comprehensive induction process for new employees and for their management and support during probation and through their employment
• In line with the Concern Talent Management Strategy, design and initiate retention and succession plans that ensure the continuous availability of internal candidates to have the potential to fill vacancies within the supervisory and management grades.

Reward & Benefits Administration

• Lead in salary surveys and analyzing data to inform reviews of salaries and benefits packages to ensure that we are competitive so that we attract and retain staff
• Oversee the administration of staff benefits (medical, life and accident cover, pension etc.)
• Oversee national staff payroll processing including timely processing of all statutory payments
• HR budget preparation, analysis, administration and monitoring of expenditure.

Learning, Training & Development

• Create and implement learning and development programmes and initiatives that support staff and managers in objective setting, institutionalise constructive feedback mechanisms
• Support management in conducting effective performance development reviews, in developing improvements plans for career and professional growth and development
• Develop an annual training and development plan and, with management, prioritise needs
• Train, coach, mentor and appraise direct reports and all staff, as appropriate, to optimize their potential
• Evaluate and report on learning and development programs and their effectiveness and submit proposals for their improvement, as necessary.

Staff Relations

• Provide support to managers on employee relations and performance management, ensuring that all matters are dealt with in a fair and consistent manner. This may include grievance/conflict handling, conducting investigations, overseeing disciplinary procedures
• Develop coordinated and consistent approaches that strengthen staff representation mechanisms for staff engagement
• Advise on appropriate actions for prevention and response to legal issues and coordinate actions with our legal advisors
• Be the champion for the Concern Kenya Safeguarding agenda
• Keep staff up to date on their terms and conditions of employment

Staff Separation

• Monitor contract expiry dates and advise Line Managers for further direction and action
• Ensure that all contract terminations are appropriately documented and all monies owed are paid to the exiting staff member
• Conduction and analyzing exit interviews and making recommendations for organizational improvement.

Documentation, Reporting and Representation

• Manage HR Information System
• Review the HR database and files on a regular basis to ensure that they are maintained to an acceptable standard, kept up to date and that any issues identified are addressed
• Prepare periodic performance and progress reports
• Represent Concern and serve on committees/teams/task forces, as appropriate
• Respond to employee related queries and prepare staff communications, as needed
• Process and track Nairobi based expatriates’ visas, permits and passes

Others

• Adhere to and promote the standards outlined in the Concern Code of Conduct and associated policies to their team, beneficiaries, and be committed to providing a safe working environment
• Participating and contributing towards Concern’s emergency response, as and when necessary
• Take all possible measure to meet Core Humanitarian Standards (CHS)
• Any other duties as assigned by the Line Manager

Person Specification

Minimum Education, Qualifications & Experience Required:

• Bachelors’ degree in Human Resources Management, Business Administration, Organisation Development or related field
• Professional Certification in Human Resource Management
• At least five (5) years’ experience in a similar role. International NGO experience is an added advantage.
• Computer skills, including Microsoft Office applications (MS Word, Excel, PowerPoint)

Preference will be given to candidates who possess the following:

• Excellent people management, analytical, problem solving, negotiation and interpersonal skills
• Demonstrated ability to work effectively in an individual capacity and as part of a team and an ability to multi-task
• Confidentiality, accountability, integrity and ability to handle sensitive situations
• Fluent in both spoken and written English and Kiswahili

Competencies required:

• Excellent coordination, interpersonal and communication, skills
• Attention to detail, confidentiality, integrity and ability to handle sensitive situations and a team player