Role

As the Manager – Learning and Development (Commercial), you will play a pivotal role in delivering a workforce that is customer oriented, expert on M-Gas product and services by designing and delivering, engaging trainings and inspiring staff to take responsibility for their personal career development.

Responsibilities

Needs Analysis

• Conduct thorough needs assessments to identify learning gaps and performance improvement opportunities.
• Collaborate with stakeholders and subject matter experts to gather information about learning objectives and target audience.
• Conduct design sessions to map out key learning outcomes and desired competencies to be developed by programmes and courses

Instructional Design

• Design and develop effective, learner-centred instructional training programs, through learning management systems, instructor-led training materials, job aids, and multimedia content.
• Map out modules based on learning paths, content, projects, assignments and success metrics for different learning programs.
• Apply instructional design models, such as ADDIE (Analysis, Design, Development, Implementation, Evaluation) or SAM (Successive Approximation Model), to create high-quality learning experiences.

Content Development/Curriculum Development

• Develop high quality curriculum and course content, create and edit multimedia content, such as graphics, videos, and simulations, to enhance the learning experience in the current commercial training curriculum.
• Create detailed learning paths & session plans for self-paced online learning, facilitated in-person learning, and simulation-based experiential learning.
• Ensure content is engaging, interactive, and aligned with instructional goals.

Assessment and Evaluation

• Develop assessment strategies to measure the effectiveness of learning solutions.
• Conduct evaluations and gather feedback to continuously improve and refine instructional materials and trainings.
• Impact Assessment- Conduct and assess the impact and effectiveness for all in-person and online trainings.

Technology Integration & LMS

• Oversee selection of software, Learning Management Systems, and external stakeholders for collaboration and training programs & services.
• Leverage learning technologies and authoring tools to develop online and blended learning solutions. This includes developing animations, voice overs, graphics, videos, and interactive games aimed at enriching the overall learning experiences.
• Participates in the creation of instructional and delivery methods using various learning solutions and technologies including learning management systems

Training

• Conduct Induction and on-boarding programs for new joiners of commercial teams.
• Participate and take lead in all commercials training TOTs from other stakeholders in order to gain insights and knowledge for the commercial teams trainings.
• Maintain and update master data content used for training purposes.
• Prepare training reports and follow up on feedback shared to all relevant stakeholders once training is concluded.

Any other roles that maybe assigned from time to time

Key Capabilities

• Good Knowledge and implementation of effective learning and development methods and trends.
• Ability to work under pressure and in a fast-paced environment.
• Excellent communication, planning, presentation skills and sharp business & financial acumen.
• Ability to work with and through people to establish goals, objectives, and action plans to achieve success.
• Ability to meet deadlines and handles diverse tasks simultaneously using prioritization and delegation.
• Deep understanding of delivery skills of adult learning principles to drive the success.
• Strategic mindset to drive change management, and steer cultural awareness.
• Ability to coach teams.

Qualifications:

• Bachelor degree in Human Resource Management, Psychology, Education, or business related
• Must have Trainers of Trainers Certification by IHRM/ NITA
• Proven track record with a minimum of 5+ years’ experience in Learning & Development,
• Experience in curriculum development & Instructional design,
• Proficient in MS Office and Learning Management Systems (LMS).