Main Role

The main role for this position is to effectively manage and direct all functions of the Pension Department including strategy formulation, implementation, budgeting, people management, expense control, quality control and service to both internal and external customers.

Key Responsibilities

Business Growth

• Drive sales for retirement benefits products by identifying and developing business opportunities in line with the company’s strategic goals.
• Implement the company’s agreed sales strategy for retirement benefits products.
• Cross-sell alternative products such as annuities to existing clients and follow up on leads for new business.
• Develop and maintain active marketing programs, including setting up retirement benefit schemes for SMEs.
• Prepare proposals and respond to formal Requests for Proposals (RFPs).
• Follow up on newly acquired schemes to ensure timely remittance of contributions and encourage lump sum transfer clients to initiate regular contributions.
• Assist in new product development by conducting market research and gathering feedback for product improvement.

Relationship Management

• Build and maintain strong business relationships with existing clients, intermediaries, and internal stakeholders.
• Provide superior customer service by making regular client visits, identifying client needs, and preparing detailed reports.
• Liaise with pension administrators to ensure new clients receive all necessary documentation within the set timelines.

Data and Compliance Management

• Maintain accurate records for retirement benefits clients and ensure compliance with regulatory requirements.
• Monitor the timely filing of scheme compliance documentation, including audited accounts and regulatory levies, in collaboration with administrators.
• Ensure statutory contributions are filed before deadlines.

Customer Care and Service Delivery

• Process and ensure timely settlement of retirement benefit payments, issuance of member statements, and preparation of scheme accounts within service standards.
• Provide support in the implementation of benefits and ensure compliance with service-level agreements.

Minimum Academic Qualifications & Experience

• Possess an undergraduate degree in business, Actuarial Science, Finance, Economics or any other business related field;
• An experience of at least eight years in marketing and/or sales of retirement benefit products and/or other closely related services like pension administration, pension fund management
• Qualification or progress towards attaining qualification in insurance or pension
• Good knowledge of the retirement benefits sector, including the regulatory environment, in Kenya
• Excellent presentation skills
• Self-motivated and enthusiasm in sales.