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20 Nov 2023

Manager, Technology Account Management at MasterCard Foundation

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Job Description

Mastercard is a leading global payments & technology company that connects consumers, businesses, merchants, issuers & governments around the world.

Title And Summary

Manager, Technology Account Management – Ethiopia, Somalia and Sudan

Overview

  • Responsible for all aspects of the technology and operational relationship with the customer
  • Acts as a dedicated resource for key customers
  • Establishes working relationships with internal delivery teams, customer support teams and customer contacts
  • Helps identify business opportunities through understanding of the customer’s technology infrastructure
  • Partners with customers to develop annual business plans and conducts quarterly operational reviews

Role

  • Engage Account Mangers as part of Account Planning, coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.
  • Build solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being met
  • Identify and deliver against customer and Mastercard corporate objectives, opportunities, and commitments.
  • Lead customers through the transition from sale to implementation; clarify project scope and customer readiness to implement during project initiation and ensure internal stakeholders are clear on products/services implementation requirements with customers
  • Monitor post-implementation customer service quality, providing Voice of Customer feedback to improve quality
  • Provide Voice of Customer input into proposed product development initiatives, in addition to potential rule changes
  • Build, grow, and manage operational and technical relationships with Customers
  • Leverage market, customer, operational, technology expertise to provide key inputs into solution design of key initiatives and market level opportunities
  • Act as escalation point during implementation of customer implementation projects to ensure customers’ and MasterCard’s needs are met.
  • Grow and manage close strong working relationships with customer’s executive and decision-making-level contacts.
  • Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology
  • Identify customer needs and communicate operational enhancements to relevant internal stakeholders
  • Act as Trainer to deliver our Mastercard Academy content to customers
  • Guides customers to ensure their compliance with all Mastercard technology enhancements and mandates
  • Identify opportunities to optimize Mastercard and customer revenue by utilizing existing technology capabilities, services or through innovation and development of new capabilities & ecosystems
  • Leverage relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales

All About You

  • Ability to work effectively across all segments of Mastercard and customers’ organization.
  • Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.
  • Ability to grasp technology details and translate them into solutions and/or to address business opportunities.
  • Extensive knowledge of credit and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management.
  • Project management and implementation skills preferred
  • Technology and operations related skills required
  • Interpersonal and negotiation skills required.
  • Strong analytical/problem solving and planning skills.
  • Articulate and creative, adept at delivering presentation to executive level audiences.
  • Must possess solid knowledge of business drivers, technology solutions and players, best practices employed across all stakeholders, Mastercard products & rules, and competitor solutions, and regulatory implications
  • Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for Mastercard and customers.


Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 30 November. 2023





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