The University of Nairobi, a body corporate established under the Universities Act 2012 of the laws of Kenya and the University of Nairobi Charter, is the pioneer institution of University education in Kenya and the region. The only institution of higher learning in Kenya for a long time, the University of Nairobi responded to the national, regional and Africa’s high level manpower training needs by developing and evolving strong, diversified academic programmes and specializations in basic sciences, applied sciences, technology, humanities, social sciences and the arts.

AC/9/188/23 – 4 POSTS

Job Specifications (Applicants should have)

• MSc. Degree in any of the following fields: Computer Science; Information Systems; Electrical Electronics Engineering or equivalent qualifications plus five (5) years experience at the level Chief ICT Officer, Grade 12 OR BSc. in the above mentioned fields plus ten (10) years experience at the level of Chief ICT Officer Grade 12. In addition they must have: at least seven (7) years of User Support Services in a corporate environment and at least three (3) years of experience in ICT User support team management
• Possess the following: technical skills in network infrastructure and service management, good systems diagnostic and analytical skills and effective communication and good interpersonal skills

Duties and responsibilities:

• To provide leadership in development, implementation, and enforcement of ICT Policies and review of the User Support Policies and standards.
• To design procedures and systems for user support and maintenance activities
• To participate in the preparation of budgets and procurement of computer hardware, software services, and related facilities.
• To provide users with consultancy in ICT matters, including providing technical representations in ICT-related meetings and committees.
• To manage and supervise ICT projects, resources and services and provide users with a liaison interface to the ICT Directorate resources
• To provide support to users on MIS systems and ensure availability.
• To facilitate, coordinate, and carry out all ICT-related training
• To ensure all faculties website content is uploaded and regularly updated
• To communicate relevant User Support and Maintenance information to users
• To manage, coordinate, and support all online events within the faculty support clusters
• To perform any other duties assigned by the Director, ICT