Job Summary

Aga Khan University is looking for a highly motivated and dynamic individual to fill the position of Manager, Volunteer Services East Africa. Reporting to the Regional Director, Human Resources, the Manager, Volunteer Services East Africa will play an integral role in the management and overseeing of the entire volunteer experience for AKU East Africa. He/she will ensure compliance with relevant AKU, local, and national regulations. In addition, he/she will support with hiring, development, retention, and exit, as well as coaching and advising management teams on how to benefit and engage with the Volunteer services.

Main Duties and Responsibilities:

• Coordinate all activities at AKU East Africa in respect of voluntary work force within the scope of volunteer service.
• Develop and execute strategies to attract Volunteers to AKU East Africa.
• Identify needs and opportunities to partner with volunteers within East Africa, working together with Heads of Function and Departments
• Orientate and onboard new Volunteers to the company and country, its culture, and its policies, as well as manage off boarding processes for transitioning Volunteers.
• Create and conduct training for employees and volunteers on engagement and work experience and to support skills transfer and best practice sharing.
• Design and implement the volunteer experience frameworks and identify opportunities to enhance the volunteer experience.
• Measure and report on impact of Volunteers to promote the AKU brand and implement measures to proactively increase the impact Volunteers within East Africa

Key Requirements and Person Specifications:

• Have a bachelor’s degree in human resources, Business administration, or other allied fields
• Must have not less than four (4) years of experience in human resources or related field
• Have a demonstrable and thorough understanding of volunteer services management.
• Have practical experience in resourcing and employe or volunteer contract management.

Specific Skills and Competencies:

• Strong analytical and problem solving skills
• Excellent interpersonal and communication skills,
• Planning, organizing and effective prioritization skills
• Ability to self-manage, and act as a role model
• Adaptability to the changing landscape in volunteer services. An understanding of TKN procedures is an added advantage.