• Provide leadership to KCB Fintech Support team and prepare duty schedules.
• Maintenance of accurate and updated system configuration and documentation for all the Mobile money systems and ensure that constant review and versioning is done.
• Provide 1st level Support to Customer experience, Operations, Finance and other internal Sections on functionality issues.
• Keep track of user issues and oversee their prompt resolution and documentation of RCAs.
• Maintain up to date system and user documentation including configuration documents.
• Ensure compliance of SLAs by system vendors
• Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits
• Proactively research & investigate functionalities suitable for the local market and discuss with key stakeholders to obtain buy-in.
• Transfer system knowledge to support and operations teams on new features and support processes.
• Provide weekly system performance reports.
• Work with the development teams to ensure that new deployments incorporate all the operational requirements.
• Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Drive attainment of efficiencies through automation of processes/activities.
• Deploy and support of BCM strategies for Fintech Services.
• Support Channels product development team by participating in testing and piloting new functionality where required.
• Manage all the security elements related to the Fintech systems locally (certificates, interfaces, Access to systems).
• Provide Risk Management for all Fintech Systems Operational requests as per the IS Audit/Risk Recommendations.

The Person

For the above position, the successful applicant should have the following:

• Minimum 4 years Experience Required in Mobile payments and integrations.
• Bachelor’s Degree in IT Related
• Certification in Oracle Database Administration, Unix-Based Operating system Administration, Cloud Certification, and ITIL.
• At least 3 years experience in leading team and relationship management.
• At least 3 years experience in IS Audit, ERP, and cloud technology administration.