Key Responsibilities

• Supervise App user loyalty program operations, including gift loading and unloading, exchange orders, gift management, and redemption follow-ups.
• Guide customers in using our digital systems and App, particularly resolving issues related to the VOSA system.
• Propose and implement optimization plans to improve marketing processes and digital engagement outcomes.
• Design, deliver, and coordinate training programs for internal teams, customers, and partners to enhance product knowledge and digital skills.
• Plan, organize, and execute workshops, training sessions, and partner events that support marketing objectives.
• Produce accurate reports on loyalty program performance, digital engagement, and marketing initiatives to inform management decisions.
• Collaborate with cross-functional teams to ensure seamless execution of loyalty campaigns and promotional initiatives.

Qualifications & Skills

• Bachelor’s degree in Digital Marketing, Business Administration/Management, Information Technology/Computer Science, E-Commerce Communications, or related fields.
• Minimum of 3 years of experience in marketing operations, digital system management, team leadership, and event coordination.
• Strong training skills, with experience delivering workshops, coaching teams, or guiding customers.
• Proficient in reporting, data analysis, and preparing actionable insights.
• Proficient in guiding customers and resolving App-related issues.
• Advanced skills in Microsoft Excel, including data analysis, reporting, and template creation.
• Strong organizational abilities to manage multiple marketing projects and events efficiently.
• Team leadership and supervisory skills, with the ability to motivate and guide teams to success.