Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.

Ref: MCK/005/07/2024

Job Summary:

The Junior Account Manager will be responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include motivating, recognizing, and rewarding, coaching, counselling, training, and problem solving. Additionally, the Junior Account Manager will be responsible for driving the overall staff performance.

Key Performance Areas amongst others include:

•  Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
•  Provides statistical and performance feedback and coaching on a regular basis to each team member.
•  Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
•  Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
•  Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
•  Uses appropriate judgment in upward communication regarding department or employee concerns.
•  Provide support where required to the Operation Manager.
•  Duties, responsibilities, and activities may change at any time with or without notice.
•  Comply with all Workplace Health & Safety (WH&S) policies and procedures.

Desired Skills:

•  Well Versed and has good MCK Product knowledge.
•  Must have met the MCK QA for the past six month(s)
•  Must have been with Calltronix for more than six month(s)
•  Great command of English language with excellent communication skills.
•  A team player with a good level of leadership skills
•  Leading by example time and attendance adherence.
•  Inspiring and motivating teammates.
•  Having a positive relationship with coaches and teammates.
•  Ability to multi-task, set priorities and manage time effectively.
•  Ability to manage staff performance.
•  Excellent problem-solving skills to achieve best customer service experience.
•  Must be incredibly organized.