Ref: MCK/27/08/2024

Primary Responsibilities:

• Develop Learning Programs: Design, lead, and implement effective training and development strategies.
• Management Training: Create and pilot management training initiatives.
• Continuous Development: Foster a culture of ongoing development and assess training program effectiveness.
• Curriculum Design: Develop and prioritize learning plans aligned with organizational goals.
• Reporting: Provide regular updates on the impact of learning programs.
• Performance Management: Oversee the performance and progress of development initiatives.
• Skills Training: Manage individual and group training to keep skills current.
• Skills Gap Assessments: Conduct assessments to create tailored training plans.
• Job Skills Improvement: Enhance employees’ skills for greater responsibilities.
• Training Portal: Build and update the training portal and Learning Management System (LMS).

 Desirable Skills & Qualifications:

• Degree in Business Administration or related field.
• 1-3 years of experience in customer service.
• Excellent communication and interpersonal skills.
• Highly motivated, organized, detail-oriented, and innovative.
• Strong presentation and articulation skills.
• Team-oriented with a focus on execution and strategy.
• Commitment to continuous learning and development.
• Understanding of Contact Centre best practices.