Halisi Family Hospital is a multi-specialty 25-bed inpatient and outpatient hospital in Kitengela, Kajiado county.

Role Summary

Ensure high quality health and wellness services are given to all patients through provision of evidence-based clinical care and through continuous improvement in quality, patient safety and customer experience.

Duties and Responsibilities

• Provide proper management and treatment to patients in accordance with evidence-based medical practice and the clinical guidelines and protocols adopted by the hospital.
• Manage in-patient care through timely ward rounds and patient reviews in consultation with the medical and nursing teams and specialists.
• Perform clinical procedures as per training and skill.
• Facilitate patient admissions, discharges, referrals, and necessary consents.
• Document all aspects of patient care and maintain accurate and complete medical records.
• Daily updates of the patients progress to the patient and the registered next of kin.
• Preparation of and review of medical reports and provision of patient progress to insurance companies.
• Ensure that all patient data and information is handled with confidentiality.
• Ensure excellent customer experience through high-quality care, effective communication, positively receiving feedback, effectively resolving complaints, escalation of unresolved complaints/concerns as necessary and demonstrating improvement.
• Assist in the formulation, implementation and review of relevant policies, and procedures including clinical guidelines and protocols.
• Participate in health talks, outreach, wellness, and other business development activities as required.
• Participate in continuous quality and patient safety improvement initiatives and programs including clinical audits, incident reporting, and morbidity and mortality meetings.
• Champion and conduct Continuing Medical Education (CMEs) sessions.
• Participate in daily/weekly/monthly staff or department meetings.
• Assist in the orientation of new clinicians, medical officers and specialists working hand in hand with the immediate supervisor.
• Any other duty as assigned by your immediate supervisor in line with the job description.

Competencies Required

• Excellent clinical acumen.
• Excellent customer service skills, empathetic.
• Effective communication skills – listening, oral and written.
• Attention to detail.
• Good interpersonal skills and a team player.
• Ability to work under pressure with minimum supervision.
• Problem solving, conflict resolution and crisis management skills.
• Analytical and decision-making skills.
• Report writing and presentation skills.
• Desire for personal development, improvement, and learning.

Requirements

• Bachelors’ Degree in Medicine and Surgery (MBChB) from a recognized institution.
• At least three (3) years of post-internship medical practice experience in both outpatient and inpatient settings at a busy hospital, with at least one (1) year experience in inpatient practice.
• Private practice experience is an added advantage
• Registered by the Kenya Medical Practitioners and Dentists Board and possession of a valid practicing license.
• Valid certification in BLS and ACLS.
• Certification in ATLS, PALS, ETAT+ and EmONC will be an added advantage.
• Proficiency in MS Office Suite (Excel, Word, and PowerPoint).