Responsibilities

The Medical Representative will be required to carry out the following key roles:

• Achievement of Sales Targets – on products and region
• Assess customer needs, promote / sell products to new and existing customers through formulating and building positive trust relationships.
• Detail and sell products to healthcare providers, allied healthcare staff within healthcare facilities, with a greater focus on the pharmacy channel.
• Regularly collect and share feedback from customers related to product, price, service, and activities and propose solutions to counter challenges.
• Actively resolve customer complaints by investigating problems and developing solutions and escalating to line managers where necessary.
• Plan and conduct medical informative meetings (CMEs and Pharmacy Campaigns)
• Adherence to set KPI’s and performance criteria
• Real-time call reporting throughout the day, and adherence to the set SOPs on reporting.
• Maintenance of an updated database of customers, and collection of consent for engagement
• Pharmacovigilance: compliance and adverse events reporting

QUALIFICATIONS:

Education & Experience: 

• A bachelor’s degree or diploma in Life Sciences is required.
• A maximum of 2 years’ experience in medical/pharmaceutical sales.
• Must be fluent in English language and Swahili

SKILLS, ATTITUDES AND ATTRIBUTES

• Ability to understand as well as grasp basic patient’s concerns.
• Ability and patience to cope up with difficult clients’ situations.
• Active listening to the patient’s problems and provide sound advice.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Word, Excel and email applications.
• Proficiency in oral and written communication skills in English and Swahili.