Job Summary

• The job holder will be responsible for pharmaceutical sales, collections, and overall customer service and satisfaction in their respective region with respect to their product portfolio.

Responsibilities

• Identify Market Needs and Drive Sales: Analyze market demands, promote Cosmos products, and close deals to achieve set sales targets.
• Plan and Schedule Activities: Create daily, weekly, and monthly plans using the CRM tool, detailing customer visits, objectives, and expected outcomes.
• Provide Product Information: Offer technical product details, deliver samples, and promote the Cosmos brand during field visits.
• Build Customer Relationships: Develop trusted relationships with customers and key influencers; participate in relevant medical events, congresses, and similar activities.
• Manage Customer Complaints: Act as the first point of contact for customer complaints, addressing and escalating them through appropriate channels.
• Ensure Payment Collection: Manage payment collections and follow up on overdue accounts to ensure timely payments.
• Engage in Professional Development: Participate in company training programs and seek learning opportunities to stay updated with trends in the pharmaceutical industry.

Skills

• Excellent Communication Skills.
• Proficient in Time Management, Planning, and Organization.
• Strong Sales and Negotiation Abilities.
• Adaptability to Challenging and Dynamic Situations.
• In-depth knowledge of the Pharmaceutical Market, Products, and Emerging Trends.
• Effective Influencing and Persuasion Skills.
• Proficiency in Computer Applications (e.g., MS Word, Excel, PowerPoint, Access).

Qualifications and Experience:

• Degree in Biomedical Sciences or related field sales or Diploma in Pharmacy.
• At least two (2) years’ experience in pharmaceutical sales.