The job holder will be responsible for pharmaceutical sales, collections, and overall customer service and satisfaction in their respective region with respect to their product portfolio

Key responsibilities

• Assess market needs; present suitable Cosmos general health products, close deals, in order to meet set sales targets.
• Prepare a daily and weekly and monthly plan clearly showing dates, customers planned for visits, the objectives and outcomes – using the CRM tool.
• Provide technical product information to customers, deliver samples, and promote the Cosmos brand in the field
• Prepare and deliver appropriate trainings/presentations to chemists, harmacies, distributors, members of the medical fraternity, about general health products showcasing the advantages and effectiveness of Cosmos products – through CMEs, and other appropriate channels
• Build positive and trusted relationships with customers, key influencers – participate in selected medical events, congresses, etc. as appropriate
• First point of contact for customer complaints – handle and escalate as appropriate using the correct channels
• Monitor market trends and conditions and identify any opportunities for competitive advantage, report/escalate relevant insights to the line management
• Keep accurate records and documentation of customers, orders, sales numbers, promotional activities, use of monetary and other resources allocated for use as tools of trade, as per the format/instructions that may be issued from time to time
• Responsible for collection of payments from customers when due and follow-up of overdue accounts to ensure payment is done
• Participate in Company’s training programs; actively seek new learning opportunities and professional development to keep up with latest trends in the pharmaceutical industry.
• Accountability of promotional materials
• Any other duty that may be assigned from time to time.

Requirements

Skills and Attributes

• Excellent communication skills;
• Time management, planning and organizational skills.
• Strong sales and negotiation skills
• Adaptability to new and difficult situations
• Knowledge of the pharmaceutical market, products, emerging trends.
• Able to work a wide range of hours due to business demands including weekends and late evenings
• Influencing skills
• Valid driving licence
• Computer Literacy i.e. Ms. Word, Excel, PowerPoint, Access etc.

Qualifications and Experience

• Diploma in Biomedical Sciences or related field and at least 5 years’ experience in pharmaceutical sales
• Diploma in Pharmacy acceptable with at least five (5) years’ experience in pharmaceutical sales Licenced by PPB