Key Responsibilities

Patient Care & Psychosocial Support

• Conduct comprehensive psychosocial assessments to identify patients’ emotional, social, psychological, and financial needs.
• Provide counseling and emotional support to patients and their families throughout treatment and recovery.
• Deliver crisis intervention services during medical, psychological, or personal emergencies.
• Facilitate difficult conversations, including end-of-life care planning, in collaboration with the multidisciplinary healthcare team.
• Organize and facilitate patient and caregiver support groups to promote emotional wellbeing and reduce social isolation.

Patient Advocacy & Care Coordination

• Advocate for patients’ rights and ensure equitable access to healthcare and support services.
• Coordinate discharge planning by working with community organizations, rehabilitation facilities, and home healthcare providers.
• Connect patients and families with financial assistance programs, housing support, mental health services, and other community resources.
• Assist patients in accessing specialized healthcare services and navigating healthcare systems.

Endometriosis Foundation Coordination

• Coordinate and manage activities of the Endometriosis Foundation.
• Mobilize financial resources and support fundraising initiatives for the foundation.
• Develop educational materials and resource directories on endometriosis treatment, pain management, and patient rights.
• Educate patients on available healthcare services, workplace and educational accommodations, and available support systems.
• Represent the foundation during awareness campaigns, community outreach programs, and public engagement events.

Documentation & Compliance

• Maintain accurate, confidential, and up-to-date patient records in accordance with hospital policies and healthcare regulations.
• Document assessments, interventions, counseling sessions, referrals, and patient outcomes.
• Participate in multidisciplinary team meetings, clinical case reviews, and patient care planning sessions.

Qualifications & Experience

Education

• Bachelor’s Degree in Social Work (BSW) from a recognized institution.
• A Master’s Degree in Social Work (MSW) will be an added advantage.

Experience

• Relevant experience as a Medical Social Worker within a hospital or healthcare environment is preferred.
• Experience in acute care, rehabilitation, maternity, women’s health, or long-term care settings will be an added advantage.
• Experience coordinating community outreach or health-related foundation programs is desirable.

Knowledge, Skills & Competencies

• Strong understanding of medical terminology and healthcare delivery systems.
• Knowledge of community support services and patient referral networks.
• Excellent counseling, communication, and interpersonal skills.
• Strong problem-solving and crisis intervention abilities.
• Ability to assess patients’ psychosocial needs and develop appropriate intervention plans.
• Proficiency in Electronic Medical Records (EMR) systems and clinical documentation.
• Strong organizational, planning, and case management skills.

Personal Attributes

• Compassionate, empathetic, and patient-centered.
• High level of professionalism, integrity, and ethical conduct.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Strong attention to detail and excellent organizational skills.
• Ability to manage multiple priorities within a fast-paced healthcare environment.
• Flexible and willing to work weekends, public holidays, or extended hours when required.

End Date 24th July 2026