Key Responsibilities

• Act as the main point of contact for all Meeting & Events (M&E) inquiries from clients, ensuring timely and accurate responses, and meticulously inputting bookings into the system.
• Greet clients upon their arrival for events, maintaining a proactive presence throughout functions to ensure smooth operations.
• Conduct venue show rounds for both pre-booked and walk-in clients, providing detailed information on meeting requirements, securing future bookings, and successfully closing sales leads.
• Demonstrate a service-focused attitude, consistently exceeding client expectations by efficiently and professionally handling all inquiries.
• Perform daily reviews of bookings to ensure revenue accuracy and proper event details, communicate all Banquet Event Orders (BEO), and event lists, and handover information to internal departments.
• Secure prepayments and resolve account queries, ensuring full payments are received before the event starts.
• Collaborate with internal teams to guarantee flawless execution of all event components.

Skills:

• Preferred experience as a Meeting & Events Coordinator in the hospitality industry.
• Proficient in Microsoft Windows applications and relevant software programs.
• MUST possess a working knowledge of Opera Sales Catering software.
• Strong verbal and written communication skills.
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Proven ability to work effectively with internal departments to ensure the smooth and successful execution of events.