We are looking for a FUN, PASSIONATE & EXTROVERTED MICE Manager who wants to join our team!

Resposibilities

You will be lead the Meetings & Events team to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies-providing excellent customer service at all times to all customers

• In this role, you will lead in planning and executing meetings, events, and conferences from start to finish.
• You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.
• This role requires proven record of accomplishment in event management.
• Your role will include managing and directing all aspects of the Meeting & Events Sales department including leading, developing and motivating a high-performing team ensuring the department meets and exceeds the budget and maximizes the conference and events revenue and profit, through active selling and commercial management techniques.
• Diary Management to ensure the Business on the Books is the most profitable for the hotel
• To establish yielding policies for optimizing meeting space with F&B, Sales & Revenue Management
• To co-ordinate meeting organiser and client show rounds to hotel
• Ensure all enquiries are dealt with promptly and in line with Accor standards
• Set daily/weekly targets for the team
• To proactively phone existing clients for repeat business
• To participate in the weekly/monthly revenue meetings, ensuring agreed outputs & activities take “total revenue” into consideration
• To monitor & share revenue trends to support revenue driving/maximizing actions This includes forecasts, channel delivery, pace, market segments, Conference measures
• Competitor board spotting
• To participate in client events in the hotel in conjunction with sales department
• To co-ordinate and implement any conference or promotional offers within the conference/meeting/events market in line with hotel strategy
• To recruit, induct and train employees in a systematic process and professional way to meet the needs of the business. Develop training plans for each team member

Qualifications

• Bachelors degree in Business Administration (Sales & Marketing) or related field
• Minimum of 4 years’ experience in a hotel with high volumes of conferencing business
• Highly organised, creative and driven
• Driven towards maximising sales and meeting departmental budgets
• Strong leadership qualities
• Strong communication skills both written and verbal
• Administration and problem-solving skills
• Ability to network and build strong professional relationships
• Attention to detail
• Use of OPERA Cloud is preferable