At a glance we are a bank that leverages cutting-edge technology to empower customers, Business and revolutionize their banking experiences. With a focus on customer-centricity, we are not just about offering another banking option; it’s about delivering a transformative end to end banking experience.

Job Summary:-

The Monitoring Officer will be responsible for overseeing the operations, compliance, and performance of the card services division. This role involves monitoring card transactions, ensuring regulatory compliance, identifying and mitigating risks, and enhancing customer service and operational efficiency.

Key Responsibilities: –

• Creating general awareness on Takaful Principles and Products to the targeted market, as well as within Premier Bank Kenya (Financing Department)
• Maintaining an extensive, retentive active network of corporate clients/prospects
• Develop dynamic working relationship with the Takaful team, offering advice to assist in achieving their underwriting portfolio and their marketing goals
• Undertake comprehensive research on new and niche markets to enable the brokerage gain a competitive advantage in the market
• Monitor performance, new business and renewals to ensure increased business through retention.
• Orientation on Insurance product knowledge for new business executives
• Ensuring policy owner service standards are met in primary areas namely, client identification, acquisition and growth e.g. identifying target and penetrating niche markets through existing bank customers and non-direct clients.
• Following up on feedback from sourced clients, bank executives, and direct clients on product issues and developing and implementing action plans to address expressed or ideal needs and concerns.
• Maintaining an updated data-bank of target/prospective customer’s; new businesses and business enquiries:
• Building a good network in Insurance within the Banking industry and maintaining a strong presence in the designated branch through efficient co-ordination of the branch market outreach activities.
• Provide guidance to Bank team and other bank staff on the efficient in underwriting and claims.
• Safeguarding confidential and positive matters of the company both at the branch level and corporate level.
• Preparing and transmitting to the principal officer weekly and monthly reports on all the underwriting business done and update on claims processing.
• Any other duties that may be assigned to you from time to time by management

Key Measurables: –

Transaction Monitoring:

• Monitor daily card transactions to identify and investigate any suspicious or fraudulent activities.
• Notify the risk and compliance teams of any unusual transactions in a timely fashion.
• Ensure timely reporting of unusual transactions to relevant authorities in liaison with risk and compliance team

Compliance and Risk Management:

• Ensure all card business operations comply with regulatory requirements and internal policies.
• Conduct regular audits to ensure adherence to compliance standards.
• Identify and assess potential risks in card operations and implement mitigation strategies.

Performance Analysis:

• Analyze card transaction data to identify trends and areas for improvement.
• Prepare and present regular performance reports to the head of the department

Operational Efficiency:

• Oversee the card issuance and processing workflows to ensure timely and accurate operations.
• Collaborate with IT and operations teams to streamline processes and enhance system capabilities.

Customer Service:

• Address customer inquiries and issues related to card transactions and services.
• Implement strategies to improve customer satisfaction and retention.

Incident Management:

• Investigate and resolve incidents related to card transactions and coordinating with relevant departments to address issues promptly.
• Maintain a log of incidents and track resolutions to prevent future occurrences.

Collaboration:

• Work closely with other departments such as Compliance, Risk Management, and IT to ensure cohesive operations.
• Participate in cross-functional projects aimed at improving card business operations.
• Identify opportunities for innovation and improvement in card services

Training and Development:

• Provide training and guidance to junior staff and new employees in the card services division.
• Stay updated with industry trends and best practices to enhance the knowledge and skills of the team.

Requirements

Qualifications:

• Bachelor’s degree in finance, Business Administration, or related field.

Experience:

• Minimum of 3-5 years of experience in card services, banking operations, or a related field.
• Experience in compliance and risk management within the banking sector.

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using banking software and transaction monitoring tools.
• Detail-oriented with a high level of accuracy.
• Ability to work independently and as part of a team.

Professional certifications such as Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS) will be an excellent addition.

Competencies & Attributes:

• Excellent communication and interpersonal skills.
• Analytical mindset with strong problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.

Remuneration

A package commensurate to the posts shall be discussed and agreed with the successful candidates.