KEY PRIMARY RESPONSIBILITIES

• Receiving, reviewing, distributing and giving recommendations on motor related claims mail. Advising on the motor claims repair estimate.
• Reviewing external assessors reports and where possible supplying parts and coordinating the process or directly negotiating with the repairers;
• Perusing claim documents to confirm claim is in order while looking out for potentially fraudulent claims and liaising with external assessors to provide pointers to the investigators;
• Organizing and regularly monitoring Project Plato Teams (3 teams) to ensure the company achieves savings from parts supply and invoice discounting. Maintaining Plato records and attending Plato group meetings;
• Assessing and re-inspecting motor vehicles and meeting brokers and clients in the field over repair complaints and dispute resolutions;
• Managing salvage duties;
• Making regular visits to garages to check on ongoing repairs.
• Participating in company CSR and brand building activities in liaison with other departments

Liaison with other departments

Advise on: _

• vehicle types with high claim frequency or severity.
• Real repair costs and accident trends.
• Caution on underwriting vehicles with expensive or hard-to-source parts
• Proper vehicle valuation

Customer service

• Ensuring that all enquiries by clients and or stakeholders are responded to promptly and appropriately.

Management Information

• Claims repair cost reports

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in automotive engineering or an equivalent
• Diploma in Automotive engineering

JOB SKILLS AND REQUIREMENTS

• Team Player
• Technical knowledge in motor engineering and motor vehicle repairs
• Diverse knowledge in motor vehicle trends and part sourcing
• Investigative skills
• Client relationship management skills
• Integrity

PROFESSIONAL QUALIFICATIONS

• COP

EXPERIENCE

• At least 4 years’ relevant experience in Insurance