Job Summary

• The Motorized Technical Representative (MTR) executes customer maintenance and replenishment tasks using a company-assigned motorbike. The MTR is responsible for both mobility and task execution, ensuring high productivity, SLA adherence, fleet discipline, and professional customer interaction.

Job Details

Task Execution & Productivity

• Execute tasks strictly according to engine priority.
• Protect Day 0–3 customers from running out.
• Maintain high daily productivity.
• Close assigned tickets within tight SLAs.
• Minimize reschedules and unreachable outcomes. 2. Route Efficiency
• Plan efficient daily routes using customer location details.
• Minimize unnecessary travel and idle time.
• Optimize task sequencing within assigned sector.

Customer Service & Professional Conduct

• Provide courteous, respectful service.
• Wear full branded company attire.
• Maintain professionalism at all times.

Data Accuracy & Account Integrity

• Update inaccurate location or customer details.
• Ensure correct account-to-asset linkage.
• Follow repossession processes strictly.

Fleet & Riding Discipline

• Hold valid riding license at all times.
• Ride responsibly and safely.
• Avoid at-fault accidents.
• Conduct daily pre-ride safety checks.
• Ensure timely servicing of assigned bike.
• Avoid unnecessary fuel consumption.

Inventory Accountability

• Account for all assets issued.
• Prevent loss or damage.
• Return unused items properly.

Escalation & Field Reporting

• Report safety risks, tampering, or anomalies.
• Escalate systemic or recurring issues promptly.

Requirements

Key Competencies:

• Productivity score
• Task closure rate
• SLA compliance
• Fuel efficiency
• Accident record
• Customer complaints
• Inventory variance

Experience:

• Experience working in Sales and Customer Acquisition and Customer Support

Education:

• Form 4 Certificate, Sales qualification, College education and at least 2 years working in sales and customer service role.
• Valid Driving License with appropriate NTSA Stamps
• 6 to 12 months of continuous riding