Key Responsibilities:

• Adhere to cash holding limits to ensure no excess cash is in the till at any given time.
• Make accurate and timely postings of all customer teller & cash transactions.
• Assist in the achievement of Branch growth & profitability targets to enhance productivity.
• Ensure achievement of outstanding customer service standards when dealing with customers to ensure efficient customer service and customer retention.
• Ensure recovery of all commissions in cases where recovery is not automated in order to maximize revenue collection.
• Ensure all teller operations are as per the cashiers guide, and any other Bank policies in force.
• Carry out end of day reconciliations and balancing as appropriate to ensure all the transactions are accurate and free of errors.
• Ensure adherence to all Bank policies and procedures for Branch Operations and Bank Compliance.
• Ensure compliance with both internal requirements and external regulatory requirements within scope of operation.
• Ensure compliance with all other relevant internal policies and Procedures as required within the office.
• Maintain confidentiality of Bank data in line with the Bank’s Non-disclosure agreements and best practices.
• Any other duties as may be assigned by Management from time to time.

Skills & Experience:

• University Degree from a recognized University.
• Professional qualification in Banking, Sales / Marketing and Credit is as added advantage.
• 6 months experience in branch operations.
• Excellent customer service skills.
• Energetic and hands on individual with the ability to prioritize conflicting business demands with a bias towards action and resolving issues quickly.
• Excellent interpersonal, team management and communication skills.
• Demonstrated integrity and ethical standards.
• Sound knowledge of banking services, systems, processes, products and solutions including lending and credit administration.
• Strong communication, analytical, and problem-solving skills.