KEY RESPONSIBILITIES 

• Offer support in driving business growth (Asset, Liabilities and Customer numbers), Revenue and Profitability within the Islamic Banking Sector of Retail Banking
• Relationship Management of Islamic Banking Customers.
• Manage and maintain relationships with key/strategic Banking stakeholders.
• Customer Service Management: Enquiry/Complaint response and resolution within set standards
• Manage Portfolio at Risk (PAR) for Islamic Banking Customers within annual business target.
• Deliver on Islamic Banking Annual Business Growth Targets; Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers by engaging Existing and New to bank customers.
• Maintain Turnaround time on Credit Applications for Islamic Banking Segment Business.
• Maintain Islamic Banking Segment Business Operational Costs within approved budget.
• Manage and maintain a robust monitoring, controls, business continuity, governance and risk management environment.

WORK EXPERIENCE

• Minimum 5 years relevant experience (in well-established organizations) in corporate banking, banking operations, customer service, with at least 2 Years’ in Relationship Management.
• Have appreciation and operating knowledge of the banking industry, market, trends as well as challenges.
• Demonstrable cross-cultural, people and relationship management skills, networking and negotiation skills, team motivation and leadership competence.
• Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.
• Track record of attaining targets of business growth and profitability in the financial services and banking sector.
• Customer & Client Focused Innovation – able to meet the demands of internal and external customers
• Excellent interpersonal, communication and presentation skills
• Some knowledge of the Bank’s lending principles, policies and procedures
• Ability to prioritize, meet deadlines and work under pressure
• Innovative and creative – ability to think creatively and develop innovative solutions.

QUALIFICATION & CERTIFICATIONS

• Bachelors’ Degree from a recognized University.
• Professional certification in AKIB/CIB, CPA(K), ACCA is an added advantage.
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• Professional qualification in sales / marketing is an added advantage.
• Any other relevant insurance qualification and/or membership from Insurance Institute of Kenya (IIK) or associate Chartered Insurance Institute (ACII) will be an added advantage.