We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients. The Network Engineer will be responsible for overall operational excellence meeting goals for Network Uptime SLAs.

Responsibilities and Duties

• Collaborate with executive management to provide technical support to the development of the infrastructure systems and services.
• Provide support to the existing LAN/WAN network environment and plan and implement new technologies, such as routers, switches, and wireless infrastructure
• Maintain and integrate session boarder controllers with company and client needs
• Ensure data backup is happening and processes and practices for recovery are in place
• Maintains an up-to-date knowledge of current trends and practices in the data and
• telecommunications fields
• Regular review of departmental processes to execute process improvement opportunities
• Provides disaster recovery planning and emergency operations support for network and
• telecommunications
• Work with Client Services team to ensure client needs are met
• Onboard new clients to help the business meet sales objectives
• Review outside vendors

Required Knowledge and Skills

• More than 10 years of experience in IT including client/server, networks, project management, disaster recovery, information systems and hardware.
• Knowledgeable in Cisco and Fortinet switches and routers
• Knowledgeable with network edge equipment including firewalls and edge routing technologies such as SDWAN
• Knowledgeable in SIP, VoIP, and other telephony protocols

Reporting Structure

• Direct Manager: VP, Network Infrastructure

Education/Experience

• Bachelor’s degree or equivalent work experience
• Cisco and Fortinet Career Certifications strongly preferred
• 10+ years IT experience, preferably in a call center environment
• 5+ years of direct experience in maintaining large scale networks
• Management of blended call centers
• Balanced management style of people, process and supporting positive work culture
• Relentless focus on exceptional customer experience for each of OneSource’s clients
• Metrics/benchmarking
• Processes and procedures
• Call center technology
• Ability to prioritize and re-prioritize activities, multi-task and follow tasks to completion