Key Responsibilities:

• Interact with clients on site to meet complex requirements of a solution.
• Escalation points for unresolved problems and issues from the team
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Write reports and proposals and complete and maintain project documentation.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Act as coach and mentor to more junior Implementation Engineers
• Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.

Requirements

Knowledge and Attributes:

• Expert understanding and appreciation of technical design and business principles.
• Demonstrates seasoned project management and administration ability.
• Seasoned project skills which are demonstrated in the execution of installations and other assignments.
• Demonstrates excellent customer engagement skills.
• Demonstrates seasoned domain specialist knowledge.
• Excellent verbal communication skills.
• Client focused and displays a proactive approach to solving problems.
• Ability to work under pressure and meet deadlines.
• Ability to coach, mentor and provide guidance to team members.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.
• Cisco Certified Network Professional (CCNP) is mandatory, CCIE would be an added advantage.