Key Responsibilities

Network Design & Implementation

• Plan, configure, and deploy enterprise network solutions such as LAN, WAN, WLAN,MPLS, SD-WAN, VPN, and cloud networking.
• Install and integrate routers, switches, firewalls, load balancers, and wireless access points.
• Design scalable and secure network architectures.

Systems Integration

• Integrate networking systems with servers, cloud platforms, security tools, voice systems (VoIP), and business applications.
• Ensure compatibility between hardware, software, and third-party systems.
• Support hybrid environments (on-premise + cloud).

Technical Support & Troubleshooting

• Diagnose and resolve network outages, latency issues, routing problems, DNS issues, and security incidents.
• Perform root cause analysis and recommend permanent fixes.
• Provide escalated support for complex customer or internal technical issues.

Security & Compliance

• Implement network security measures such as firewalls, VPNs, NAC, IDS/IPS, access controls, and segmentation.
• Monitor systems for vulnerabilities and compliance requirements.
• Support audits and enforce IT policies.

Monitoring & Performance Optimization

• Use monitoring tools to track bandwidth, uptime, traffic flow, and system health.
• Tune performance and recommend upgrades.
• Ensure service level agreements (SLAs) are met.

Project Delivery & Integration

• Lead or support deployment projects, migrations, upgrades, and data center transitions.
• Coordinate with vendors, project managers, and internal departments.
• Prepare implementation plans, test plans, and handover documentation.

Documentation & Reporting

• Maintain network diagrams, configurations, asset registers/IP DBs, SOPs, and incident reports.
• Produce technical reports and customer updates.

Knowledge and Attributes:

• Understanding and appreciation of technical design and business principles.
• Projects fundamental and administration ability.
• Project skills which are demonstrated in the execution of installations and other assignments.
• Excellent customer engagement skills
• Demonstrate relevant domain specialist knowledge.
• Excellent verbal communication skills.
• Client focused and displays a proactive approach to solving problems.

Academic Qualification and Certifications:

• Bachelor’s degree or equivalent in Information Technology or Computing or a related field.
• Professional level certification in different Networking technologies (Must have CCNP) Cisco, Juniper, Aruba, Sophos, Fortinet etc.

Required experience:

• 3 Years and above of work experience in technical or implementation engineering, specific to Networking technologies.
• Experience engaging with clients and conducting presentations.
• Report writing experience.
• Project management
• Experience in Networking technologies such as routing (BGP, EIGRP, OSPF), switching, Wireless, SDI distribution, core and access layers
• Experience in diagnosis and troubleshooting