Purpose of the Job

The Network, Infrastructure, and System Support Administrator will be responsible for managing and maintaining Chai Sacco’s network infrastructure, systems, and IT assets. This role involves ensuring the reliability, security, and efficiency of the organization’s technology infrastructure to support its operations and strategic objectives

Duties and Responsibilities

Network Infrastructure Management:

• Design, implement, and maintain Chai Sacco’s network infrastructure, including LAN, WAN, and wireless networks.
• Monitor network performance, troubleshoot connectivity issues, and optimize network resources for maximum efficiency.
• Configure and manage network devices such as routers, switches, firewalls, and access points to ensure seamless connectivity.
• Implement network security measures, including firewalls, intrusion detection/prevention systems, and VPNs, to protect against cyber threats.

System Administration:

• Install, configure, and maintain server operating systems, virtualization platforms, and other system software.
• Manage user accounts, permissions, and access controls on servers and IT systems to ensuredata security and privacy.
• Perform routine system maintenance tasks, such as software updates, patches, and backups, to prevent downtime and data loss.
• Monitor system performance, analyze system logs, and implement performance optimization strategies to enhance efficiency.

Infrastructure Support:

• Provide technical support and troubleshooting assistance to end-users experiencing IT-related issues.
• Respond to service requests and incidents in a timely manner, escalating complex issues to appropriate technical teams for resolution.
• Coordinate with external vendors and service providers to resolve hardware or software issues and procure IT equipment as needed.
• Document system configurations, network diagrams, and support procedures for future reference and knowledge sharing.

Infrastructure Planning and Expansion:

• Assess current IT infrastructure needs and plan for future growth and expansion to meet organizational requirements.
• Evaluate emerging technologies and recommend solutions to enhance the efficiency, reliability, and security of Chai Sacco’s infrastructure.
• Participate in IT projects and initiatives, providing technical expertise and guidance on infrastructure-related matters.

Job Specifications

Education

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Relevant certifications such as Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Administrator Associate, or CompTIA Network+ are desirable.

Skills Required

• Proven experience in network administration, infrastructure management, and system support.
• Strong knowledge of networking protocols, technologies, and best practices, including TCP/IP, DNS, DHCP, VLANs, and VPNs.
• Proficiency in server administration, including Windows Server, Linux/Unix, and virtualization platforms (VMware, Hyper-V).
• Familiarity with network security principles, firewalls, intrusion detection/prevention systems, and security protocols.
• Excellent troubleshooting skills, with the ability to diagnose and resolve hardware, software, and network issues effectively.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.

Minimum Experience Required

• Minimum Four (4) years’ experience in a similar set up