Job Summary

• Responsible for accurately entering and maintaining data related to Absa Life Individual products and applications to the system and database.
• This role ensures that all information is captured efficiently and accurately, supporting the underwriting process and contributing to the overall effectiveness of the New Business department.
• The job holder will work closely with underwriters and other team members to ensure data integrity and compliance with company standards.
• Job role requires proven working experience in the insurance industry, with a vast knowledge of all insurance technicalities and products.
• Experience in a similar role with strong knowledge of Microsoft excel and underwriting systems. The job holder should have strong organisational typing and computer skills.

Key Responsibilities

Risk & Control Objective:

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards issued or updated from time to time.
• Understand and manage risks and risk events (incidents) relevant to the role.

Accountability: Data Capture

• Collate all applications and input data into excel/system to ensure all turn around times on all products are adhered to.
• Verify the accuracy of the data captured.
• Review data for errors or redundancies and make necessary corrections.
• Archive application forms as per our records management policy.
• Provide feedback and/or closure to client queries and complaints within the service benchmarks and TAT.
• Champion the Absa Service Standards and client experience charter that is aligned with and supports the overall business strategy.
• Conduct out-bound communication to clients through email, phone calls & sms.

Accountability: Data Verification

• Cross-check data entries with original application forms and requisite documentation to ensure accuracy.
• Identify and correct any discrepancies or errors in data.
• Co-ordinate with sales team to resolve any RTSes related to all received applications across all lines
• Maintain a RTS register for tracking and for management reporting.

Accountability: Reporting

• Analyse client behaviour and identify areas for improvement.
• Prepare daily operational reports to the Team Leader – New Business
• Provide various forms of analysis including thematic trends reporting monthly.
• Collect and analyse stakeholder feedback.
• Respond to all queries related to all New Businesses received

Accountability: Stakeholder Management

• Establish and maintain effective stakeholder relationships with both internal and external stakeholders.
• Gathering critical information from meetings with various stakeholders and producing useful/actionable reports.
• Respond to all customer queries within the agreed timelines and customer service charter. Working closely with clients, intermediaries, and managerial staff.

Accountability: Quality Assurance

• Assist in the development and implementation of efficient document management procedures and best practices.
• Ensure compliance with departmental policies and procedures.
• Identify areas for process improvement and suggest solutions.
• Participate in training sessions or workshops to enhance skills and knowledge relevant to document management and workflow processes.

Accountability: Control Environment

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
• Identify and report risk events and propose mechanisms to address risks in future.
• Ensure that adequate controls are in place and drive a culture of proactive compliance in the function.
• Determine action plans to effectively reduce and manage risk issues related to Absa Internal Audit findings, Management Assurance findings, Compliance issues, SOX requirements and operational risk.
• Ensure that there are zero findings on internal, external or regulatory audits.

Accountability: Strategy Definition and Implementation

• Ensure the successful end-to-end execution and delivery of all tactical and strategic initiatives that contributes towards the realisation of the Business Unit strategy.
• Deliver on strategic solutions based on international trends, research and benchmark leaders to ensure that tactics used / strategic solutions are of utmost quality.
• Ensure all arears are aligning to the larger ALAK strategy.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)