3 Jun 2016

New Support Technician Jobs In Kenya

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Support Technician Job In Kenya

We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.

Support Technician Job Responsibilities

  • Take ownership of customer issues reported and see problems through resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles

Required skills

A strong technical background and able to explain complex information in simple, clear terms to a non-IT personnel:

  • An ability to assess each customer/employee’s IT knowledge levels
  • Ability to deal with difficult callers
  • Logical thinker
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge
  • An in depth understanding of the software and equipment your customers/employees are using
  • Good interpersonal and customer care skills
  • Good accurate records keeping

Requirements For Support Technician Job

  • BS degree in Information Technology, Computer Science or equivalent
  • Proven working experience in enterprise technical support
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills

 



How to Apply






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