Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

Summary

The Night Manager will be responsible for managing the overnight hotel operations. This is a hands on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining the brand standards;

Duties will include but are not limited to;

• Responsibility and accountability for the efficient operation of the Hotel overnight.
• Cross check and balance work completed during the day for all outlets on shift.
• Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Effectively handle guest complaints.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations.
• Ensure house security to include fire prevention and protection, health, safety and staff checks, detection of breaches of security and the laws by which the company is governed.
• Maintain responsibility for the overall auditing and administration function of the night team.
• Responsible for all other departments in the absence of their respective managers for the duration of the night time operation.
• Ensure the hotel is operating efficiently and according to hotel policy.

Qualifications

• Diploma in Front Office operations or related field.
• Minimum 2 years previous experience within similar role.
• Proven Ability to lead by example, good communications skills, Strong interpersonal and problem-solving abilities.
• Good knowledge of Front Office operation, including Opera system.
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Exceptional attention to detail