About the role.

The NOC Engineer will monitor the performance of our mission-critical services including databases, servers, MNO integrations (for payments) and SMS gateways. They will also collaborate with cross-functional teams to manage escalations and where possible manage quality. There may also be opportunities to contribute to code development.

Duties and responsibilities

• Coordinate with the Customer Experience and Commercial teams to identify and manage customer issues.
• Monitor network and system performance, including AWS services, and payment and SMS gateway integrations.
• Identify and resolve service failures, bottlenecks, and performance issues, ensuring minimal downtime and service impact.
• Investigate recurring incidents and implement long-term fixes to reduce service disruptions.
• Perform performance testing to assess the scalability and responsiveness of software applications
• Design, develop, and execute test cases to verify software functionality, performance, reliability, and compatibility

Skills and experience

• Basic programming knowledge in Go.
• Familiarity with software development fundamentals and concepts.
• Understanding of software testing methodologies and best practices.
• Experience with manual and automated testing tools.
• Eagerness to learn and apply new skills in a practical setting.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.