Mission Statement for the Role: 

To manage, support and ensure the availability, performance and capacity of poa! network whilst acting as a point of escalation to NOC Technicians.

Overall Responsibility: 

• Configuration Management, Network Performance & Incidents Management, Quality of Service Management , Change Management, Continuous Service Improvement and Network Documentation

People: Individual Contributor

Key SMART Results for A-Player Success

• Maintain core network availability at 99.99% and access layer at 99.9% through proactive event management and timely reactive interventions – Monthly
• Ensure quick identification of network issues and resolution of issues within stipulated Operational Level Agreements – Monthly
• Own all escalations from NOC technicians and provide level 3 technical support on complex network and systems issues within networks and customer support teams. Acknowledge within 15 minutes and resolution as per internal Operational Level Agreements – Monthly
• Serve as the go-to technical expert and actively engage in knowledge sharing and training initiatives to empower team members from technical teams – Monthly
• Maintain peak performance and cost-effective service delivery by ensuring optimal deployment and configurations of circuits with our providers and peering partners (e.g. local loops, IPT, PNI, and Cache) – Q4 2023
• Configuration management- Ensure optimal configuration of core and access network layers while ensuring up-to-date backups are done – Q4 2023
• Undertake Core and Access network continuous service improvement while ensuring adherence to change management process –  Monthly
• Collaborate with Network Planning and Deployment Teams to ensure new networks implementation is done as per expected standards and testing/signoff process followed – Monthly
• Complete documentation of poa! Network Topology and training of NOC & Technical Support technicians – Q1 2024
• Attain at least two advanced technical professional certifications every year – Q1 2024

Department stage of development where this role sits

• Prepare for Scale

Requirements

Key Competencies (H, M, L)

• Degree in Information Technology , Computer Sciences, Telecommunication, or related discipline -H
• Expert in managing different types Network Topologies: Fast fault identification, fault resolution, and implementation of mitigation measures -H
• Advanced knowledge in switching (e.g. STP, VLANs) and routing protocols (e.g. ISIS, OSPF, iBGP, BGP) -H
• Experience of TCP/IP Protocols, networking principles, and authentication protocols -H
• Knowledge in network automation: Development and maintenance of automation scripts and tools for network provisioning, monitoring, and management -H
• Experience in use of configuration and maintenance of Network Management and Monitoring Systems & tools -H
• At least 4 years experience focusing specifically on network infrastructure support and maintenance in fast growth high pressure environment -H
• Advanced Certification in Mikrotik , Cisco, Juniper or equivalent -H
• Have a strong, flexible, adaptable & analytical approach to problem-solving with a can-do-it attitude -H
• Strong communication and interpersonal skills with the ability to build and maintain relationships -H

Mandatory Criteria if Any with no exceptions to hire

• 4+ years proven track record within a NOC in a Telecommunications environment, with experience in configuring Network and Network maintenance
• Expert knowledge, in switching (STP, VLANs) and routing protocols (ISIS, OSPF, iBGP, BGP)
• Excellent knowledge of Mikrotik and Ubiquiti equipment, configuration and support of the same