Role Overview

• Front Desk Management
• Welcome visitors with warmth and professionalism; you’re the first impression of Mazi.
• Keep the reception area organized, presentable, and ready for guests at all times.
• Maintain accurate visitor logs and issue badges when needed.
• Communication & Coordination
• Manage incoming calls, emails, and messages, ensuring they reach the right people quickly.
• Respond to general inquiries about Mazi’s products and services.
• Coordinate with internal teams and external partners to support daily operations and meetings.
• Customer Experience
• Provide helpful information to visitors and callers, directing them to the right department.
• Support our customers by answering basic questions and ensuring a positive experience at every touchpoint.
• Administrative Support
• Receive and distribute deliveries.
• Schedule meetings and assist in planning company events.
• Track and order office supplies to ensure smooth day-to-day operations.
• Support with data entry, document filing, and other administrative duties.
• Liaise with Mazi Point attendants to ensure their administrative needs are met.
• Statutory Management
• Maintain and update company statutory records (licenses, permits, insurance, and tax documents).
• Track expiry dates and coordinate timely renewals.
• Liaise with government agencies and ensure compliance with statutory requirements.
• Safely archive and manage important records.
• Social Media Management
• Assist in managing Mazi’s social media channels (e.g., LinkedIn, Twitter, Facebook, Instagram) by
• scheduling and publishing content.
• Monitor social media for customer inquiries, comments, and mentions; escalate as needed.
• Support the marketing team with basic content creation and community engagement to enhance brand visibility.
• Help track basic social media metrics and report on engagement trends.

What You Bring

Education:

• Diploma or equivalent qualification; a certification in Office Administration, Management, or Social Media/Digital Marketing is an added advantage.

Experience:

• Prior experience in a front office, receptionist, or administrative support role preferred.
• Experience in customer service or hospitality is a plus.
• Basic experience with social media platforms for business is beneficial.