To be the leading insurance industry regulator. Mission: To effectively regulate, supervise, develop the insurance industry and protect insurance beneficiaries.

Job Purpose

The Office Administrators are responsible for inquiries, providing secretarial services, and attending to clients in the Office of Director Market Conduct and Director Corporate Services.

Job Specifications

The duties and responsibilities of the officer will entail:

• Attending to visitors/clients.
• Handling telephone calls, customer inquiries, and complaints/compliments.
• Ensuring security and confidentiality of office records, equipment, and documents.
• Maintaining office diary.
• Record-keeping for correspondences and file movement.
• Managing office protocol and etiquette.
• Coordinating the general administration of the respective office.
• Coordinating the schedule of meetings and appointments.
• Coordinating travel arrangements and travel itineraries.
• Preparing responses to routine correspondence.
• Monitoring procedures for record-keeping for correspondences.

Person Specifications

• Bachelor’s degree in business administration, secretarial studies, or a business-related field; OR
• Higher Diploma in Secretarial Studies or its equivalent from the Kenya National Examinations Council (KNEC) or any other recognized institution with three (3) years of experience; OR
• Diploma in Secretarial Studies from the Kenya National Examinations Council (KNEC) or any other recognized institution with four (4) years of experience;
• Meets the provisions of Chapter Six of the Constitution.

Competencies and Skills

• Strong communication and presentation skills.
• Good analytical skills.
• Problem-solving.
• Professionalism.