Our client, CM ADVOCATES LLP is a premier legal and business advisory firm in Kenya and within the East Africa Community (EAC) providing its customers with a one-stop-shop for their legal and business advisory needs.

PRINCIPAL ACCOUNTABILITIES:

• Oversee the reception area, ensuring a professional and welcoming environment.
• Oversee the management of incoming calls, emails, and visitor inquiries.
• Coordinate meeting and conference room bookings and work events.
• Maintain a well-organized and efficient front office.
• Oversee developing and implementing policies, procedures, and systems related to business administration and logistics.
• Plan and coordinate administrative procedures and systems and devise ways to streamline processes. Ensure a smooth and adequate flow of information within the firm to facilitate other business operations.
• Monitor inventory of office supplies, implement efficiencies and controls in utilization, and place orders when necessary.
• Keep track of quality, quantity, stock levels, delivery times, and efficiency of products and services, and manage service level agreements with administrative and logistics vendors.
• Manage appointments and external meetings for the upper management.
• Manage travel arrangements and accommodation for staff traveling within and out of the country for advocates and facilitate the processing of travel documentation.
• Supervise handling and management of office correspondence (letters, packages etc.)
• Lead and manage a team of administrative staff.

QUALIFICATIONS, EXPERIENCE, AND KNOWLEDGE:

• Bachelor’s degree in Business Administration or a related field.
• At least 5 years’ experience in business administration, management, or a similar role.
• Proven experience developing and implementing process improvements.
• Experience leading an Admin team of a professional service firm or a comparable organization.
• Familiarity with financial and facilities management principles.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy.