The Commission on Administrative Justice (CAJ) also known as the Office of the Ombudsman is a Constitutional Commission established under Article 59 (4) and Chapter Fifteen of the Constitution, and the Commission on Administrative Justice Act, 2011. The Commission has a mandate, inter-alia, to investigate any conduct in state affairs or any act or omission in public administration in any sphere of Government and complaints of abuse of power, unfair treatment, manifest injustice or unlawful, oppressive, unfair or unresponsive official conduct.

Duties and Responsibilities:

• Coordinating schedules of meetings and appointments;
• Coordinating travel arrangements;
• Ensuring security of office records, equipment and documents, including classified materials.
• Ensuring security, integrity and confidentiality of data;
• Establishing and monitoring procedures for record keeping of correspondence and file movements;
• Taking oral dictation;
• Using e-office to research and process data;
• Operating office equipment;
• Attending to visitors/clients;
• Handling telephone calls;
• Booking rooms and conference facilities;
• Handling customer inquiries and complaints;
• Maintaining an up to date filing system in the office;
• Preparing responses to routine correspondence;
• Managing office protocol and etiquette and managing petty cash; and
• Guide and supervise staff.
• Any other duty as may be assigned from time to time.

Job Specification

For appointment to this grade, an officer must have: –

• Bachelor’s Degree in any of the following disciplines: Secretarial studies, Business Administration/Office Management or equivalent qualification from a recognized institution;
• Diploma in secretarial studies;
• Must have four (4) years relevant experience in the role of an Assistant Office Administrator I or its equivalent;
• Certificate in Computer Application Skills from a recognized institution;