Job Purpose

• Responsible for daily account opening, data clean up, reports, training, processes review and updating, and automation of manual processes.

Key Responsibilities

• Train branches in account opening & standardization processes / procedures.
• Manage the process of Account Opening, accurately input and update customer details and mandate instructions into the core banking system and closing of accounts.
• Act as the primary point of contact for branch staff regarding account opening rejections, queries, or missing documentation, providing clear guidance on resolution.
• Data clean-up of existing accounts for audit and regulatory purposes.
• Adhere strictly to internal control checklists to mitigate risks, prevent identity fraud, and minimize regulatory infraction risks.
• Ensure 100% recovery of all bank charges for company search
• Ensure compliance with CBK guidelines in relation to account opening.
• Responsible for follow-up on queries and matters related to accounts opened
• Manage responses to KBA and KRA circulars.
• Ensure all work is duly processed and all reports printed checked and forwarded to the right stakeholders within SLAs daily
• Ensure daily organize, track, and maintain accurate logs of all processed, rejected, and pending account files.
• Any other duty may be assigned by the supervisor.
• Comply with all Department and Bank policies, procedures and regulations to include Know Your Customer and Anti-money Laundering Policies.

Job Specification
Education & Work Experience

• Bachelor’s degree in business-related discipline from a recognized university.
• At least two years of banking experience in a similar role or customer service position.

Training / Skills

• Excellent communication, Inter-personal and customer service skills.
• Basic understanding of all banking operations
• Excellent knowledge of bank products,
• Good organizational skills
• Ability to work under pressure and with minimum supervision.