Purpose of the role

This role will join the DDD Nairobi IT team and serve as an Officer of IT department. This position’s main jobs are to maintain information technology strategies, research and implement technological strategic solutions. The Office of IT will play a key role in advising and assisting the management team in monitoring and maintaining computer systems and networks.

Responsibilities

Deliver on-time and uninterrupted IT performance:

• Direct and lead IT function to successfully deliver smooth uptime IT performance to support DDD business up and running.
• Optimize DDD’s existing IT best practices and drive IT process improvements
• Provide regular and on-time accurate IT performance dashboard to senior management.

Provide people and technical thought leadership to IT staff:

• Plan, Monitor, manage IT network of NBO.
• Create environment in IT department where people are engaged and open.

Collaborate and partner with other functions:

• Work with Production Manager, ensure that IT supports the production work in tasks as needed, including maintenance and support of all equipment.
• Work closely with Project Managers in planning IT capacity including network, servers, and storage spaces.
• Work with HR Department in designing training curriculum for improving employees and volunteers with IT skills.
• Regularly check the quality of computer, software, hardware, network and other office equipment and manage the replacement and upgrade strategy.
• Manage the organization’s help desk
• Work closely with Finance Department in updating PPE and tracking IT licenses.
• Support marketing in handling donated IT equipment and software.
• Control major facility components such as generators and fire suppression equipment.

Requirements

Qualifications

• Bachelor’s degree in some form of Computer Engineering discipline
• Extensive knowledge of IT systems is required, CCNA is a plus
• Minimum 5 years experience leading IT department
• Should have a strong understanding of IT infrastructure, Configurations, VPN. load balancing
• Should be well versed with cloud infrastructure, AWS, ISP- P2P, Internet leased lines, Configuring and optimizing systems Knowledge of Storage, UPS Monitoring tools, Configuration of firewalls, Wi-Fi, operating systems & version tools, Server configuration and upgradation and management. Implementing Security Policies, Managing local LAN / WAN infra. Strong exposure to switches/routers. Understanding of implementing affecting load balancing, understanding of VM and remote monitoring.
• Should be well versed with the certification of ISO 270001, SOC 2, and VAPT.
• Very good interpersonal skills
• Good written and spoken English
• Able to work under pressure

Preferable Attributes:

• Experience or any interest in machine learning and AI services including training data services, computer vision, and AWS Cloud is an advantage.
• Knowledge of solution development through software and/or automation is a plus.
• Be passionate in social business