ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.

Job Purpose/Mission

Responsible for providing first line IT support. The tasks will include first level of troubleshooting, ticket creation and update/monitor. This will also involve installation, support and maintenance of user hardware and network infrastructure.

Responsibilities

• Onboarding new users on IT systems
• Installing, configuring and maintenance of computer hardware, operating systems, and software applications on PCs.
• Monitor, troubleshoot, and in any case report network downtime to respective Internet Service Providers.
• Serving as the first point of contact for IT Support over the phone or email through ticketing system across the countries for both local support, database and Call Centre Solution Software Technical Support
• Perform remote and troubleshooting through diagnostic techniques and answering pertinent IT questions. Walk the user through the problem-solving process.
• Develop training materials for IT applications and systems
• Periodic software checks and updates on workstations.
• Advise on sourcing for computer hardware and accessories.
• Review and evaluate new Technological updates rolled out on Mobile Apps and Database.
• Working on tasks and projects identified jointly with the supervisor /partner , to help realize the department’s objective and to perform any other duties assigned related to the delivery of the output and results expected by the business with regards to IT.

Knowledge And Skills

Experience :

• Minimum 0-1 years of experience
• Basic knowledge and understanding in Office 365 Administration
• Understanding of networking protocols and PABX systems
• Team player
• Basic knowledge and understanding in Office 365 Administration

Qualifications :

• Degree/Diploma in IT/ BBIT/ Computer Science/ Computer Engineering
• CCNA/CISA is an added advantage

Language(s):

• English
• Swahili

Technology :

• Proficiency in Network Administration, MS Office, Computers and Smartphones