Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities.

Purpose of the Job: 
The overall purpose of the job is handling daily customer transactions at the teller cubicles adhering to the bank requirements and to the satisfaction of the customer.

Duties & Responsibilities 

• Accurately handle cash and cheques payments in a way that maximizes customer satisfaction after careful verification of all requirements
• Receive cash and cheque deposits, verifying amounts, authenticity of currency and all other such requirements
• Post customer transactions to record transactions and issue dully stamped receipt for the same and ensure daily balancing
• Examine cheques for endorsement and to verify other information such as dates, bank names, identification of the person receiving payments and legality of the documents
• Bank accounts opening as and when required
• Responding to customer queries
• Preparation of cash repatriation
• Batching of entries and filing daily
• Ensuring at the close of the day the cash tallies with the system balance
• Arrange cash received in cash boxes and coin dispensers according to denominations
• Cross-selling bank products and onboarding customers
• Any other official duties that may be assigned from time to time

Key Competencies, Skills, Qualification and Experience 

• Diploma in banking or related field
• 1-2 years’ experience
• Integrity
• Ability to multitask
• Keen on details
• Proficiency in MS Office
• Good communication and problem-solving skills
• Interpersonal skills
• Pleasant demeanor