10 Jun 2016

Ongoing Recruitment at Airtel Kenya (2016 Jobs)

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Airtel Kenya wishes to recruit two (2) positions for the role of Area Manager within Customer Service Division to manage the following zones – Nairobi East and Central (iclusive of Rift).

This role reports to the Head of Retail. Key responsibilities of the role include and are not limited to;
• Develop innovative sales and revenue maximization programs to increase profitability of shops
• Cascade the escalation matrix of retail shop and communicate all status updates with key stakeholders within assigned zone
• Implementation of agreed action plans within the zone and engage in scheduled governance meetings with suppliers to ensure set standards are maintained
• Support budgetary controls to entrench compliance within showrooms
• Create a tracking and monitoring process for customer experience at the shops to ensure that we leverage on strengths for benchmarking
• Drive training of all new products and services and ensure all new staff are taken through the New Hire Induction Programme
• Ensure all shop staff are provided will the necessary working tools i.e. system access, working machines and branded uniforms.
• Benchmark and champion shop processes that will ensure improved and standardization in all the retail.

Key requirements
• Bachelor’s degree, in Business or other related field of study;
• A minimum of at least 4-6 years’ experience in customer service or franchise management
• Strong communication and interpersonal skills
• Good business acumen
• Project Management and time management skills
• Customer centric with leadership skills
• Good negotiation, organization and analytical skills
• Able to multi task

How to Apply

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