10 Jun 2016

Online Classifieds Junior Content Quality Guru 2016

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Vacancy: Junior Content Quality Guru

Job Ref.: MHL-110335

Contract: 6 Months Fixed-Term Contract

Can you be a gatekeeper? Are you detail-oriented and good at multitasking?

Our leading online classifieds division is looking for a Junior Content Quality Guru in Nairobi, Kenya.

Gurus are key players to the advancement of online classifieds and they decide what goes live on our site and what doesn’t. There is now an opportunity to be part of this:

We are looking for someone who is available to start immediately.

The person should have:

  • Eye for fine detail
  • Excellent written and oral communication skills (English and Kiswahili)
  • Excellent time management skills
  • Knowledge of online classifieds
  • Knows how to read between the lines and knows that when a deal is too good to be true, probably is
  • Strong decision making skills
  • Strong analytical skills
  • Ability to work in a shift environment
  • Flexibility
Duties and responsibilities
  • Deciding what classifieds advertisements go live/ published on the site while observing the set guidelines
  • Publishing of high quality advertisements on our site
  • Meeting and exceeding daily and weekly targets set by the Line Manager
  • Resolving customer complaints, questions and queries via phone, email, social media (e.g. Twitter, Facebook, Blog, etc.), online chat with direction from the customer service manager
  • Ensures advertisements are published to the site on time
  • Contacting customers as provided by the Team Lead to clarify reasons for advertisements deletion
Requirements
  • Bachelor’s degree in Business, Communication, Marketing, English or related studies
  • 1 + year of online media and customer service experience
  • Experience performing quality control tasks such as moderation in an online environment
  • High proficiency in MS-office computer packages
  • High proficiency in English and Kiswahili
  • Applicants must be flexible and willing to work shift hours
Work Conditions
This is a fixed-term contract position with shift work including weekends, odd hours and public holidays.You will be contributing vital insights, creating stellar customer service and learning from experts in the e-commerce environment.

You will be immersed in an amazing community of technology culture that thrives on proactivity, initiative and out-of-box thinking.

If you believe you are the missing link and would like to be part of our team, please forward a comprehensive CV listing relevant skills and experience with a cover letter to the attention of Human Resources department.

The candidate must be ready to start by mid-June 2016.

Applications close on Monday 13th June 2016



How to Apply

  Interested candidates who fully meet the above requirements should send their applications along with a detailed Curriculum Vitae indicating expected salary and their daytime contact, to [email protected] (Subject of the email should be the title of the POSITION APPLIED FOR & THE JOB REF) If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile. Applications NOT MEETING minimum requirements will not be considered.
 Only shortlisted candidates will be contacted Note: We do not charge any fees for receiving and reviewing applications or for interviews





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