Job Purpose:

Our client is a mid-sized distributor of spare parts in Nairobi. They seek to hire an online sales executive – Autospares who will be tasked with managing their Ecommerce platform as well as engage with their online customers in order to generate leads and convert them to sales.

Key Responsibilities:

• Manage online product listings, ensuring all products are accurately described and priced.
• Handle customer inquiries regarding auto spares, offering recommendations based on their needs.
• Process online orders efficiently, coordinating with the logistics team for timely deliveries.
• Engage with potential clients through online platforms and social media to promote our products.
• Analyze sales data to identify trends and potential areas for growth.
• Collaborate with the marketing team to develop strategies for online promotions and campaigns.
• Stay updated with the latest in auto parts and industry trends.
• Proven experience in online sales, preferably in the auto spares sector.
• Engaging with customers to resolve customer service issues create positive opportunities and customer retention
• Generating new leads and liaising with sales team to ensure they all convert to business.
• Monitor competitor activities, market trends, and emerging technologies in the e-commerce and auto spares sectors to recommend strategic actions.

Required Qualifications and Competencies:

• Diploma/Degree marketing, Business management or any related field
• Proven experience in online sales
• Proven track record in achieving sales targets, preferably in an online environment.
• Familiarity with e-commerce platforms and tools.
• Customer-centric mindset with a focus on delivering exceptional service.
• Familiarity with CRM tools and their effective use in tracking leads and customer interactions.
• Ability to interpret sales data, online traffic patterns, and customer feedback to make informed decisions.