Job Purpose

• The Digital Sales person will be responsible for converting customer inquiries into sales across the WhatsApp, Flowcart and social media, and for proactively reactivating past clients through cold outreach.
• The role combines responsive customer service on inbound inquiries with proactive outreach to grow repeat business.

Key Responsibilities:

• Inbound Customer Engagement
• Manage customer engagements across WhatsApp, Flowcart and social media.
• Respond to calls, messages, comments and online inquiries promptly.
• Follow up on Flowcart broadcasts and customer leads.
• Confirm all order details in writing before closing the sale.
• Escalation Protocol Attend to complaints, price disputes and escalate where necessary.
• Convert customer inquiries into confirmed. sales.
• Ensure no online customer is left unattended during working hours.

Cold Outreach

• Reach out to previous clients to reintroduce products, promotions, and new stock.
• Maintain and work through a structured list of past clients, prioritized by recency and value of past purchase.
• Log outcome of every outreach contact,

Service Quality Standards

• Greet and acknowledge every customer personally.
• Provide accurate product, pricing and stock information.
• Give clear next steps after every customer interaction.
• Log all customer inquiries and outcomes across every platform.
• Respond and follow up within the required timelines.
• Maintain a consistent, well-documented client outreach pipeline.
• Ensure no online customer is left unattended during working hours.
• Report total sales daily, weekly and monthly.

Qualifications

• Diploma or Bachelor’s Degree in Sales, Marketing, Business Administration, E-Commerce, or a related field.
• Minimum of 2 years’ experience in online sales, retail sales, or customer service.
• Experience in a retail, fashion, FMCG, or e-commerce environment is an added advantage.