As the Online Sales Representative, your primary responsibility will be to engage with customers and drive online sales through various digital channels. You will be responsible for providing exceptional customer service, promoting products or services, and closing sales to meet or exceed sales targets. Your goal will be to maximize customer satisfaction and revenue generation through effective communication and sales strategies.

DUTIES AND RESPONSIBILITIES.

Customer Engagement:

• Interact with online customers through various digital channels, including email, chat, social media, and phone.
• Assist customers in selecting products, answering questions, and resolving issues.
• Provide exceptional customer service to enhance the online shopping experience.

Product Knowledge:

• Develop a deep understanding of the company’s products or services.
• Stay updated on product features, specifications, and availability.
• Educate customers about product benefits and advantages.

Sales and Upselling:

• Promote products or services to customers based on their needs and preferences.
• Suggest complementary products or upsell when appropriate.
• Close online sales and achieve or exceed sales targets.

Order Processing and Follow-Up:

• Process online orders accurately and efficiently.
• Confirm order details, shipping information, and payment processing.
• Follow up with customers regarding order status, delivery, and any issues.

Customer Relationship Management:

• Build and maintain positive customer relationships.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Encourage customer loyalty and repeat business.

Market Research:

• Stay updated on industry trends and competitor activities.
• Identify opportunities for product or service enhancements.
• Share market insights with the sales and marketing teams.

Sales Reporting and Documentation:

• Maintain accurate records of online sales activities and customer interactions.
• Prepare and submit daily, monthly and annual sales reports to management.

QUALIFICATIONS.

• Diploma or Bachelor’s degree in Business, Sales, Marketing or a related field is a plus.
• Proven experience in online sales, e-commerce or customer service.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Knowledge of the retail industry and the company’s products or services.
• Familiarity with online sales platforms.
• Proficiency in digital communication tools and social media platforms.
• Availability to work flexible hours, including evenings and weekends, to accommodate customer inquiries and orders.
• Familiarity with online payment processing and e-commerce security protocols.
• Ability to work independently and as part of a team.
• Self-motivated, detail-oriented, and results-driven.