Want to be a part of our team?

• Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
• Provide L1 and L2 onsite support for Network Security Infrastructure. The Onsite Engineer will be permanently stationed at the client site for the duration of the contract
• Working at NTT

Key Roles and Responsibilities:

• Performs basic problem determination and log the cases with Dimension Data Help Desk as the first point of contact.
• Collects relevant technical information.
• Attempt to resolve network and security related problem by following the guidance provided.
• Filter non-technical problems from technical problems with the help of Dimension Data
• Resolve known problems through product documentation or other local resources.
• Report unknown or technical problems on ticketing system at customer portal
• Resolve network related problems.
• Troubleshooting of reported problems that are within the scope around the Network and Security Infrastructure.
• Resolving configuration problems.
• Resolution of software problems (OEM back-to-back required for escalation)
• Determination of product specification defects
• Generating workarounds for hardware and software bugs where applicable

Requirements

Knowledge, Skills and Attributes:

• Strong understanding of Network Security and related Technologies
• Ability to think through problems and visualize solutions.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including Firewalls, Routers and Switches,
• Knowledge of application and network and Security infrastructure protocols
• Ability to create accurate network diagrams and documentation for design and planning network communication systems.
• Good analytical and problem-solving and Communication skills

Academic Qualifications and Certifications:

• Bachelor’s degree in information technology or related field of study
• Professional Certification i.e., Checkpoint and Cisco (CCSE, CCNP)

Required Experience:

• Demonstrated experience working in a networking environment.
• Experience in supporting critical network and security infrastructure which includes, Checkpoint and Cisco Firewall Routers and Switches.
• Experience in configuration and troubleshooting routing protocols such as OSPF, BGP, Eigrp and IS-IS