Key Roles and Responsibilities:

• Performs basic problem determination and log the cases with Dimension Data Help Desk as the first point of contact.
• Collects relevant technical information.
• Attempt to resolve network and security related problem by following the guidance provided.
• Filter non-technical problems from technical problems with the help of Dimension Data
• Resolve known problems through product documentation or other local resources.
• Report unknown or technical problems on ticketing system at customer portal
• Resolve network related problems.
• Troubleshooting of reported problems that are within the scope around the Network and Security Infrastructure.
• Resolving configuration problems.
• Resolution of software problems (OEM back-to-back required for escalation)
• Determination of product specification defects
• Generating workarounds for hardware and software bugs where applicable

Requirements

Knowledge, Skills and Attributes:

• Strong understanding of Network Security and related Technologies
• Ability to think through problems and visualize solutions.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including Firewalls, Routers and Switches,
• Knowledge of application and network and Security infrastructure protocols
• Ability to create accurate network diagrams and documentation for design and planning network communication systems.
• Good analytical and problem-solving and Communication skills

Academic Qualifications and Certifications:

• Bachelor’s degree in information technology or related field of study
• Professional Certification i.e., Checkpoint and Cisco (CCSE, CCNP)

Required Experience:

• Demonstrated experience working in a networking environment.
• Experience in supporting critical network and security infrastructure which includes, Checkpoint and Cisco Firewall Routers and Switches.
• Experience in configuration and troubleshooting routing protocols such as OSPF, BGP, Eigrp and IS-IS

NOTE: This is a Fixed Term Contract for a period of 12 months