JOB PURPOSE

The Nurse In-Charge – OPD & A&E will be responsible for the overall coordination, supervision, and delivery of quality nursing care in the Outpatient and Accident & Emergency Departments. The role ensures effective resource management, adherence to clinical standards, and a positive patient experience aligned with Premier Hospital’s values of Compassion, Care, and Competence.

MAIN DUTIES AND RESPONSIBILITIES

Leadership and Operational Management

• Provide day-to-day leadership, supervision, and mentorship to nursing and support staff.
• Ensure optimal staffing levels, effective duty rostering, and fair work distribution.
• Foster teamwork, discipline, and professional accountability across all shifts.
• Ensure smooth patient flow from triage to discharge while minimizing waiting times.

Clinical and Service Excellence

• Oversee the quality of clinical care in OPD and A&E, ensuring adherence to clinical protocols and emergency standards.
• Ensure compliance with infection prevention and control (IPC) measures and patient safety guidelines.
• Supervise and ensure efficiency of the Minor Theatre, including scheduling, preparedness, and resource utilization.
• Collaborate with consultants, doctors, and multidisciplinary teams to enhance continuity and quality of care.

Departmental Growth and Revenue Optimization

• Support initiatives aimed at increasing patient volumes, retention, and service utilization.
• Monitor and improve departmental efficiency and revenue performance through cost control, optimized workflows, and reduced wastage.
• Promote and grow revenue-generating services within OPD and A&E, including Minor Theatre procedures, wellness packages, and follow-up clinics.
• Work closely with Finance, Business Development, and Clinical teams to identify and implement process improvements that enhance financial performance.

Collaboration and Stakeholder Engagement

• Build and maintain strong working relationships with consultants, clinicians, and allied health professionals to strengthen patient care pathways.
• Facilitate regular communication between nursing, clinical, and administrative teams to ensure seamless service delivery.
• Participate in interdisciplinary meetings to align departmental objectives with hospital-wide strategy.

Quality Assurance and Compliance

• Ensure full compliance with Nursing Council of Kenya (NCK) standards, hospital policies, and statutory requirements.
• Participate in quality audits, patient safety reviews, and accreditation exercises.
• Monitor and report clinical indicators, incidents, and service improvement outcomes.

Staff Development and Performance Management

• Conduct regular performance evaluations and identify training needs for nursing staff.
• Facilitate mentorship, continuous professional development (CPD), and clinical skills enhancement.
• Encourage innovation, accountability, and professional growth among the nursing team.

Patient Experience and Customer Service

• Champion exceptional patient experience by ensuring compassionate, responsive, and respectful care.
• Proactively address patient complaints, feedback, and service recovery to strengthen satisfaction and loyalty.

Reporting and Administration

• Maintain accurate and timely reports on departmental performance, staff productivity, and incident tracking.
• Provide monthly reports to the Chief Nursing Officer, including operational, financial, and quality indicators.

MINIMUM REQUIREMENTS/ QUALIFICATIONS

• Bachelor’s degree in nursing from a recognized institution.
• Valid Nursing Council of Kenya (NCK) license.
• Minimum of 5 years of nursing experience, with at least 2 years in a supervisory or in-charge role, preferably in OPD/A&E.
• Certification in Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) is mandatory.
• Certification in Advanced Trauma Life Support (ATLS) is an added advantage.

 KEY JOB REQUIREMENTS

• Excellent customer service skills.
• Conversant with International patient safety goals.
• Strong understanding of emergency care protocols and triage systems.
• Strong leadership, organizational, and decision-making skills.
• Excellent interpersonal and communication abilities.
• Knowledge of healthcare quality standards, infection control, and documentation protocols.
• Proven ability to manage people, processes, and patient expectations in a fast-paced environment.